Siluet Elevé Lifetime Warranty

Our promise
We build equipment for a lifetime of practice. If something fails under normal home use, we make it right for as long as you own your Elevé.

Who is covered

The original retail purchaser with proof of purchase. Coverage is not transferable.

What lifetime means

Coverage lasts for the entire period that the original purchaser owns the Elevé. If the product is resold or given away, coverage ends.

What is covered

Structural frame
• Cracks, breaks, or warping of the main frame under normal home use
• Folding and locking assemblies that affect safe operation

Mechanical system
• Carriage, rails, wheels, footbar mechanism, risers, pulleys, rope system, and hardware that fail under normal use
• Springs that break or lose safe function under normal use
Note: normal gradual change in spring tension over time is not considered a defect

Upholstery and padding
• Seam separation or material failure that affects function under normal use
Note: routine cosmetic wear, minor scuffs, or color variation are not considered defects

What is not covered

• Misuse, abuse, impact, improper assembly, or improper storage including outdoor or damp environments
• Commercial, professional, rental, or group facility use unless a separate written commercial warranty is purchased from Siluet
• Cosmetic wear that does not affect performance including scratches, scuffs, minor dents, and natural variation in wood grain or finish
• Damage from liquids, chemicals, pets, pests, or extreme environmental conditions
• Modifications, third party parts, or unauthorized repairs
• Normal gradual changes that do not affect safe use including minor noise or minor finish wear
• Loss or damage occurring during moves or transport after initial delivery

- Bolts, screws, bushings, knobs, caps, and similar components that fail under normal use

How we make it right

Parts first approach
• Siluet supplies replacement parts at no cost for covered issues
• Clear guides help with simple self installation

If parts cannot solve it
• At Siluet option we will repair or replace the defective component with an equal or better part
• If a part is discontinued we will substitute an equal or better current part that fits and functions properly
• In rare cases Siluet may offer product replacement or a reasonable credit toward a new unit

Shipping for warranty parts
• Standard shipping for replacement parts is covered by Siluet within the original country of purchase
• International shipments or expedited services may require a shipping charge that will be quoted before fulfillment
• Siluet may request the return of defective parts. If a return is required we provide a prepaid return label within the original country of purchase

Your responsibilities

• Perform basic care such as wiping rails, checking fasteners periodically, and avoiding harsh cleaners
• Retain proof of purchase and the serial number label
• Stop using the product if a safety related issue is suspected and contact Siluet Support

How to make a claim

1. Contact Siluet Support and select Warranty

2. Provide order number, serial number, photos or a short video, a description of the issue, and your shipping address

3. We diagnose within two business days and confirm the solution

4. Approved replacement parts ship promptly. Tracking is shared by email or text

5. If a part return is required you will receive a prepaid label

Important definitions

Normal home use means private residential use by the original purchaser, following the user guide and care instructions.
Defect means a failure in materials or workmanship that prevents safe or intended use when the product has been used normally and maintained reasonably.

Limitations

This warranty is the exclusive remedy for covered defects. Siluet liability is limited to repair, replacement, or credit as described above and will not exceed the original purchase price. Siluet is not responsible for incidental or consequential damages except where prohibited by law. Some regions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. In those regions these limitations apply only to the extent allowed by law. This warranty gives you specific legal rights and you may have other rights that vary by state or country.

How this policy may change

Siluet may update this written policy for new purchases from time to time. Your coverage is determined by the policy in effect on your purchase date and by any written warranty terms that accompanied your order confirmation.